Shipping & Returns
ʕ ·ᴥ· ʔ What are the shipping costs?
We provide two different shipping options: standard letter mail €1,95 and Track & Trace €4,25. For orders over €50,00 the shipping is free.
EU shipping can be between €4,75 & €7,75 depending on the country, this will be calculated at check out. This method has tracking options.
UK Shipping is €6,00 and this option is without tracking.
* Please note that you cannot track your order with the standard option and Jamijoux is not responsible for lost or stolen packages.
* The shipping for The Butterfly & Pearly wings hairclip is €5,99 standard. Since they are slightly too large for the mailbox, and need to be shipped as a big package.
ʕ ·ᴥ· ʔ Can I track my order?
If you chose the Track & Trace option you can track your order. Once the order is shipped out you will receive your tracking information through e-mail. When the order is ready for shipment and we have your Instagram details we will send you a video of the shipment!
ʕ ·ᴥ· ʔ Can I return items?
Yes, you can return certain items. All Jamijoux rings and bracelets are made custom to size which is why these customized items can’t be returned. You can’t return earrings because of hygenic reasons. All Jamijoux necklaces & keychains may be returned within 14 days of the receipt. Refunds will be issued via the original payment method. The items must be returned in a new, unused condition.
To return your items please send an e-mail to firstname.lastname@example.org. Please note that for any returns the shipping costs will be at the buyer’s expense.
ʕ ·ᴥ· ʔ How long will it take to process my order?
We try to ship all orders out as fast as possible, but please keep in mind that all items are handmade and made to order. The usual processing time is around 1-3 business days, but when we have lots of orders coming in this can take up to 5-7 business days. You will be updated through Instagram and can follow along on our stories with your order number.
* If you need your order sooner for a gift or other reasons, please contact us beforehand and we will look into the possibilities!
ʕ ·ᴥ· ʔ How long does shipping take?
Once the package is shipped out you can expect it within 1-2 business days for Dutch orders, and 2-3 business days for Belgium orders.